Terms of Service

The Hills & Thrills Holidays (‘the Company, ‘we’, ‘us’ and ‘our’) accepts bookings subject to the following conditions. We wanted to inform that these conditions will be applicable only for tour arrangements booked by the clients with the company. Once you book your tickets with us, it means that you have accepted our terms and conditions. All references in these conditions such as “booking”, “tour” or arrangements means the tour arrangements and does not specify anything in particular.

Your Service Contract

The contract placed between the Client and the Company (between “you” and “our company”) is important to us. We assure that the contract placed between us will not be revealed to any of the private third parties. Hills & Thrills Holidays will stand with their customers in matters of any dispute, claim or any disputes arise between us. No employee in the company other than the director of Hills & Thrills Holidays has the right to vary/omit any of these terms. No promises will be offered for discounts and promotions unless it is made in written form.

Secure your Booking

To secure the booking, Hills & Thrills Holidays requests the customers to pay an amount as minimum deposit. This is mandatory for all the services availed from our website and sometimes a higher deposit amount will be requested to cover payment conditions. You need to read over the booking conditions and general information of the services availed. Any doubts regarding the booking process can be cleared over a call or you can send a mail to hillsandthrills.holidays@gmail.com . The company shall assist you in any related matters.

Payment for Services

After the deposit, you are required to pay the balance amount within a period of twenty-four hours. In certain cases, the people would be asked to make the full payment at an earlier stage. The “balance due date” will be estimated to the customer at the time of direct contact in our office or through email. In case of non-payment, the tour company has the right to cancel your booking at any point of time.

Account Details

Account No :XXXXXXXXXXX

Account Name : HILLS &THRILLS HOLIDAYS

Account Type : OD

Bank : HDFC

IFSC Code : HDFC000XXXX

All payments should be made against this account only and not to any other accounts or UPI IDs.

Change in Booking

If you are interested to make any mods in the booking, you are requested to directly visit our branch office with your receipts. The changes will be made on the basis of certain emergency conditions alone. We do not entertain the people to make repeated changes. Minor changes will only be allowed. It will be applicable only under certain conditions. Extra charges may incur in case of changes.

Cancellation of Booking

Cancellation of booking is allowed in our tour company. You have the right to cancel the services provided under certain circumstances. You need to inform us through call or email before a stipulated period of time. Cancellation charges will be imposed for customers in few cases. It is important to know that the amount paid will not be refunded at any cost.

Complaints

If you have any complaints regarding the services availed, you have the right to complain to us at hillsandthrills.holidays@gmail.com . We are sorry to hear your complaints and promise to solve it at the earliest possible. You can specify the type of complaint in the mail. Our customer service team will look at the issue and get back to you within 48 hours.

Our Responsibility

We ensure to arrange each of the services with great care and attention. Hills & Thrills Holidays is responsible for our employees, agents and suppliers at the course of travel. Other than that, we are not responsible for any criminal or violent act that takes place during the time of travel. You should act diligently and enjoy your holidays. We advise you to stay away from all kind of illegal activities in during your journey.

Brochure/ Website/ Advertising

The information contained in our website, brochure, itineraries and other advertising material is believed to be clear and understandable for all the visitors. However, there may be errors occasionally and information may be changed at any time. We request all our customers to check out the Terms of Service before/at the time of booking. If you find any complications, please drop a mail to us at hillsandthrills.holidays@gmail.com .

(Please read over the terms and conditions as they are set to our respective rights. Accepting our terms and conditions can offer a safe journey).